If you find yourself unable to send a text message, try one of these solutions for common text message issues. Click on an issue to get details:
1. Is there enough credit?
One text message is made up of 160 characters. If the text message goes over the 160 characters, it will become a second page on your phone or a second text message. Therefore, be sure you have enough credit on your phone as you will be charged for each "page" or message sent.
2. Is the message type set correctly?
Smart phones enable us to send an SMS (text message) or an MMS (picture message). If you cannot send your text message, visit your SMS settings and ensure your outgoing message is set to SMS or text. Different phones carry different settings, so check your phone type and setting using our Phone Guide.
If you want to send a picture message, your phone must be set up for this service. The person you are sending the MMS to should also have MMS set up in their phone.
Find out how to set up MMS by choosing your phone type:
Please note: Helpforsmartphone is a non-Digicel site, you will incur data charges.
3. Does the phone have the correct Message Center Number or Service Center Number?
Phones purchased from other networks or overseas are usually set up with settings that work specifically for that network. This can be why some functions of the phone may not work with Digicel. One such setting is the Message Center Number which ensures your text messages are sent and received. Go to your SMS or Text message options and ensure the Message Center or Service Center number is set to +6768900200.
4. Have I entered the correct number?
When sending an text to an international number, be sure you have used the correct area code. Some countries require a plus sign (+) in front of the number. Example +12124567891. Some countries require a 011 (international dialing code) before their area code in order for the text message to be sent. Example 011-44-1534-282-300 (UK). The same code used to call the recipient can be used to send them a text message.
5. Does the phone have enough space in the Inbox to receive a text message?
If you find yourself unable to receive a text message, be sure that you have enough space left in your inbox. Delete messages you no longer need. You can also delete your sent items or clear your outbox.