If you have topped up and not received the correct credit value, be sure to check your transactions and purchases using the My Digicel App.
If you need more help please contact us about this issue. Be sure to report:
- the phone number that is missing the credit
- the exact date and time that the credit went missing
- the credit balance before you topped up and the credit balance after you topped up
- the amount that is missing
– the brand and model of your phone.